Neothinker always keeps all Your personal information like your name, address, email address, or phone number private and uses for process and delivery purposes only. Neothinker does not rent, sell, or share personal information about you with other people or non-affiliated companies.
Request order means that the product is not currently in stock and You can't place your order as per normal. You can request and let us know that You would like to order this item in the request form below. That way You will provide us your preferred size/color/style and will hope that our team will make this item again.
That allows You to receive an early access link that You can use before the general public can. By requesting items, You and Neothinker can make a more minimal impact on environment.
Please kindly note, request orders don't require a payment and doesn't imply that You will buy the item when we have it again.
However, if you put a request we think You understand that You are doing this to help us know what our thinkers think they need and to produce items with a minimal impact to environment.
Orders should arrive within 2-7 workdays after we have sent You a verification that Your order has been shipped, but may vary depending on the destination. Our team might take up to 7 days to ship Your order after the payment is confirmed. Neothinker is NOT responsible for any delays of your package during delivery, Neothinker has NO control over this. By placing an order with us, you accept the risk that your package may be delayed or lost during shipment.
Please note, that many products in this website are being sold on an early access basis. In cases where You did a request and received early access link - Neothinker will ship Your product as soon as possible but You will be informed via email about preliminary fulfillment date after You have made Your payment.
You understand and agree that Neothinker shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Neothinker will provide You with the tracking number and contact information for the shipping company whenever that is possible. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. Neothinker will not assume any responsibility for lost or damaged packages.
When ordering goods or services from Neothinker for international deliveries You may be subject to import duties and/or taxes that apply to Your country, Neothinker is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Neothinker can not predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office. Neothinker will not reimburse You for any taxes/customs/duties or any other additional costs that might emerge due to ordering from Neothinker.
Purchases made through the Neothinker online store are secured through trusted internet payment processing companies (Stripe and/or Paypal). All personal debit and credit card information transmitted are handled through secure connections, provided by these payment gateway providers. All personal contact information transmitted to us will not be shared, sold or solicited by Neothinker. Please fill the order form with correct information and make it as accurate to the best of your knowledge and belief.
Customers can return item(s) within 7 days at their own expense ( only non-used item(s) in new condition). We will either exchange the item(s) and send it to You for free or refund Your money minus shipping costs and/or additional fees. Neothinker reserves the right to charge a restocking fee of 20% off refunds, especially in cases when merchandise is returned without prior written communication and agreement. Both the returned item(s) and the packaging has to be received by Neothinker in unused and new condition, if the product packaging is damaged we will charge an extra fee of at least 20% of the value of the merchandise.
In case of an error that has been made by us (Neothinker) and a return is necessary due to mistake in our end (wrong Item/size/color or other mistreatment of the ordered item), returns should be sent using only the regular post, not express shipping. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as there could be extra costs from taxes that will be charged back to the customer.
Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €10,00.
We try our best to keep our web store product availability and associated information as up to date as possible. Even though our online stock availability is updated automatically, there is always a possibility that ordered item(s) marked “available” are NOT available in desired sizing, color scheme and/or sold out entirely. Neothinker.eu will try to inform you as soon as possible if this occurs and give you alternative options if possible.
Many products in our store that are marked "out of stock" can be requested by filling in the request form that can be found bellow the product. In cases of request, our team will inform You via email with a special early access link as soon as Your requested product can be ordered.
The entire content found it the Neothinker.eu website is copyrighted as a collective work under copyright laws, and coordination, arrangement and enhancement of the content. The content of the Neothinker.eu web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site.
You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any content or materials published in Neothinker.eu site is transferred to You as a result of any such activities. Neothinker reserves complete title and full intellectual property rights in any content found in this website (neothinker.eu) that You download, reproduce, print, redistribute or store. Except from cases noted above, you may not copy, download, reproduce, modify, publish, redistribute, re-transmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Neothinker.